"I'm sorry, I didn't catch your name ... I'm deaf in one ear ..." (mind you this caller is using a phone)
"This is the third second time I've had to call about this issue ... "
(I have appointments open from ten till noon, one till five, or five till seven) ... "I guess I'll take ten till noon" ... (very well, I'll have a tech out to your house between ten and twelve on Monday) ... "ten and twelve? I like that better. Schedule me for that" ...
No comments:
Post a Comment